call work flow
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Abbott's Security: Agent Workflow
What is the primary reason for the call?
Repair Workflow
1. Check account in CRM.
2. Ask: "Is the system displaying an error code?"
Service Workflow
1. Check if customer is under current service contract.
2. Check calendar for engineer availability.
Sales/Upgrade Workflow
1. Record current system type (Alarm vs CCTV).
2. Note down specific requirements.
